Compassionate & Secure
Family Connection Anywhere
Funerals and Critical Life Events, Made Available in Restricted Environments
Our Story & Leadership
The Intersection of Security and Humanity
Compassionate Reprieve is the nation’s first nonprofit dedicated to “GriefTech”delivering secure, compliant virtual access to critical life events for individuals in restricted environments.
The organization was founded by Rolando Nooks, a technology leader with over two decades of expertise in secure systems architecture and digital compliance. The mission was born from a personal gap in the justice system: after being unable to attend his grandmother’s funeral due to facility restrictions, Nooks realized that the barrier wasn’t just physical it was technological.
Leveraging his background in high-security infrastructure, Nooks engineered a solution that satisfies the rigorous safety standards of the DOJ and DOC while honoring the human need for closure. He didn’t just build a video tool; he developed a trauma-informed security protocol that bridges the gap between correctional facilities and grieving families.
Today, under his leadership, Compassionate Reprieve is not just a service provider but the standard-bearer for humane, secure connectivity in corrections, military, and healthcare sectors worldwide.
We are a registered 501(c)(3) nonprofit organization eligible for government contracts, public–private partnerships, and multi-agency collaborations.
D-U-N-S #:12-635-2591
Unique Entity ID: T3S2LAA461B9
CAGE/NCAGE: 9Y6B6
IRS 501(c)(3): Verified
Lic#: CH018201
Our Mission & Vision are Simple
To engineer the global standard for secure, compassionate connectivity in high-risk environments. We bridge the gap between institutional security and human dignity, providing a compliant, trauma-informed digital pathway for individuals to participate in life’s most critical moments regardless of physical restriction.
A justice system where physical incarceration does not mean emotional isolation. We envision a future where technology restores family bonds, reduces recidivism, and ensures that no one is forced to grieve alone.
Our Story
Compassionate Reprieve is the first 501(c)(3) nonprofit dedicated to delivering secure virtual access to critical life events for individuals who cannot be physically present due to incarceration, deployment, hospitalization, or crisis. Inspired by founder Rolando Nooks’ personal experience navigating grief within the justice system, the organization was created to address a nationwide gap in humane, equitable connection during moments that matter most.
Drawing on two decades of expertise in secure technology and systems architecture, Nooks has developed a trauma-informed, compliant, and operationally safe solution adopted by facilities and agencies across the country. What began as a response to a single family’s loss has expanded into a national effort to ensure individuals in restricted environments can remain connected with dignity and humanity.
Today, Compassionate Reprieve leads the advancement of secure virtual life-event access within corrections, military communities, healthcare systems, and social services providing reliable technology that supports emotional continuity, stability, and institutional well-being.
Who We Serve & Core Values
We provide secure, compliant virtual access to critical life events for individuals in restricted or high-security environments, including those who are incarcerated, deployed, or hospitalized. Our platform integrates with existing agency infrastructure and delivers encrypted, controlled streaming that meets operational requirements while supporting essential family connection.
Our Core Values
Security First: Uncompromised compliance with DOJ and DoD standards.
Dignity Always: Trauma-informed access that honors the sanctity of the moment.
Equitable Access: Ensuring technology is a bridge, not a barrier, for families in crisis.
Reach and Partnerships
Providing secure virtual access to major life events, including funerals, memorials, births, milestones, and family transitions helps stabilize behavior, reduce stress, and support rehabilitation for people in custody. Sustained family connection has been shown to reduce recidivism by up to 13%, while eliminating the costs and risks associated with traditional funeral furloughs, which average $3,500 per event.
Compassionate Reprieve partners with correctional systems across the United States, the Caribbean, and international regions to deliver controlled, compliant access to life events. Our global network of family-event partners enables participation even in facilities without internal streaming capabilities. Wherever critical moments occur, we provide a secure, humane framework that maintains connection and supports institutional safety.
Our Services
Compassionate Reprieve delivers secure, compliant streaming solutions tailored for agencies operating in CJIS, DOJ, and DoD-regulated environments. We offer live and pre-recorded virtual access to critical life events with advanced encryption, controlled permissions, and seamless integration into existing facility infrastructure. Our platform ensures high-quality delivery while meeting the unique operational requirements of correctional, military, and public-sector partners.
Testimonials
Featured Solutions
Our platform provides secure, purpose-built streaming capabilities designed for high-security environments. Each deployment utilizes advanced technology to ensure reliable performance, controlled access, and full compliance with agency requirements. Solutions are tailored to the operational needs of each facility, enabling seamless integration into existing infrastructure and consistent, efficient streaming across diverse environments.
How It Works:
Initiate Request
Families begin by submitting a brief, secure request. We start verification immediately so you can focus on what matters most—your family.
Approval & Coordination
We manage coordination end to end. Our team works directly with facility staff to ensure all security, scheduling, and approval requirements are met.
Stream Delivery
On the day of service, we activate our secure platform. Our team monitors the connection in real time to ensure a stable, private experience between the facility and the funeral service.
Feedback & Support:
After the service, we remain available to support families and address any follow-up needs or questions.
Frequently Asked Questions
We employ advanced encryption and security protocols to ensure the integrity and confidentiality of the streams, minimizing any risk of unauthorized access or data breaches.
Absolutely, we specialize in providing tailored solutions to meet the unique needs and specifications of each facility.
Yes, our dedicated team is available to provide real-time support during the live streams to address any issues promptly.
We specialize in providing secure streaming for a range of significant life events. Please contact us directly to discuss your specific needs, and we’ll tailor our service to meet them.
Our platform offers a customizable experience, and interaction capabilities can be enabled or disabled based on the preferences and requirements of the coordinating facility.
We have a dedicated support team available to address and resolve any technical issues promptly. We strive to ensure minimal disruption and maintain the quality of the service experience.
We recommend scheduling as far in advance as possible to ensure availability and allow adequate time for coordination and setup. However, we understand the importance of flexibility and will make every effort to accommodate last-minute requests when possible.
Yes, our streaming services are accessible on a variety of devices, including mobile phones, tablets, and computers, ensuring convenience and accessibility for anyone incarcerated.
We prioritize transparency. A service fee applies to cover the secure infrastructure and technical coordination required for facility approval. This fee is a fraction of the cost of physical transport and ensures a reliable, high-quality connection. Secure payment options are provided upon scheduling.
Depending on the service requested and the coordinating entity preferences, streams can be recorded and made available for later viewing. Our team will work with you to meet your specific needs and requirements in this regard.
Our platform offers a customizable user experience, and interaction capabilities can be enabled or disabled based on the preferences and requirements of the coordinating agency.
We have a dedicated support team available to address and resolve any technical issues promptly. We strive to ensure minimal disruption and maintain the quality of the service experience.
We recommend booking as far in advance as possible to ensure availability and allow adequate time for coordination and setup. However, we understand the importance of flexibility and will make every effort to accommodate last-minute requests when possible.
Yes, our streaming services are accessible on a variety of devices, including mobile phones, tablets, and computers, ensuring convenience and accessibility for all users.
Our billing process is transparent and straightforward. Once the service is booked and details are finalized, an invoice will be generated and sent to the provided contact details. Payments can be made through secure, convenient methods.
Depending on the service requested and the coordinating agency’s preferences, streams can be recorded and made available for later viewing. Our team will work with you to meet your specific needs and requirements in this regard.