Compassionate Reprieve Restreaming & Refund Policy
Effective Date: January 26, 2024
1. Overview
1.1 Compassionate Reprieve is a 501(c)(3) nonprofit dedicated to providing secure, compassionate streaming of funeral services to incarcerated individuals and their families. Our mission is to ensure every person has a dignified opportunity to say goodbye — even behind bars.
1.2 As a nonprofit organization offering specialized coordination and custom-built streaming technology, we do not offer monetary refunds for services rendered. However, we do offer a restreaming option in the rare event of technical issues or disruptions to help ensure full participation.
2. Restreaming Policy
2.1 If a scheduled virtual funeral stream is disrupted due to technical difficulties, institutional delays, or other unforeseen circumstances, families may request a restreaming of the service.
2.2 Restreaming requests must be submitted within 30 days of the original funeral date. Requests submitted after 30 days will be considered on a case-by-case basis and are not guaranteed.
2.3 To request a restreaming, please contact our team via email or phone. We will work with you and, if applicable, facility staff to coordinate a new viewing time.
2.4 There is no additional charge for restreaming. We are committed to honoring your loved one’s memory and ensuring your family has access to the full experience.
3. Contact Information
For all restreaming requests or policy-related inquiries, please contact:
Compassionate Reprieve
📧 Email: [info@compassionatereprieve.org]
📞 Phone: 404-482-3307
We aim to respond to all inquiries within 24–48 hours.
4. Legal Notice
4.1 This policy is intended to clearly communicate Compassionate Reprieve’s commitment to service quality and family support. It is not legal advice. For legal guidance, please consult with a licensed attorney.